Terms & Conditions

Welcome to SwimCamp! We’re committed to providing a safe, enjoyable, and educational swimming experience for everyone. Our terms and conditions are designed to create a fair and positive environment where all swimmers can thrive. Whilst policies may sometimes seem restrictive, each one has been carefully considered to ensure the best possible experience for our entire swimming community. We’ve crafted these terms with empathy, recognising that life can be unpredictable, and aiming to strike a balance between flexibility for our swimmers and the need to run our programmes efficiently. By agreeing to these terms, you’re helping us maintain a high-quality, equitable service where everyone feels respected, valued, and eager to learn. Thank you for being part of the SwimCamp community!

Scroll to our Cancellation Policies ⤵️

1. Facility Use and Safety

• Upon entering our facility, please remove or cover your shoes to maintain cleanliness.
• Changing room use is based on gender, with special provisions for those with special needs.
• For the safety and hygiene of all, eating, drinking (except water in plastic bottles), and running in the pool area are strictly prohibited.

2. Parental/Guardian Responsibilities

• We ask parents and guardians to park in designated areas only, respecting our neighbours and local traffic laws.
• Children require active supervision at all times before and after lessons. During classes, parents/guardians should remain in the designated viewing areas.
• Please ensure prompt collection of your child after their lesson to maintain safety and order.

3. Health and Well-being

• If your child is unwell, especially with symptoms of vomiting or diarrhoea, they must be symptom-free for at least 48 hours before attending a lesson.
• Familiarize yourself and your child with the location of emergency exits and our emergency procedures.

4. Children’s Conduct

• Children should remove shoes and jewellery before entering the pool.
• It is crucial that children do not enter the water unless explicitly instructed by their teacher.
• Safety is paramount; therefore, running or rough play in the pool area is not allowed.

5. Lane Swimming Guidelines

• Lane swimmers are expected to follow the specified directions and rules for overtaking to ensure a safe swimming environment for everyone.

6. Appropriate Swimwear

• All swimmers must wear appropriate swimwear. For non-toilet-trained children, a suitable swim nappy under a swimming costume is required.

7. Booking, Trials, and Payments

• Trial lessons are available to new customers. Standard fees apply unless special promotions are in effect.
• Bookings are confirmed upon receipt of payment. Details on re-booking and payment for ongoing courses will be communicated in advance.

8. Private Lessons

• Cancellations of private lessons require a minimum of 24 hours notice. Failure to provide timely notice will result in the full lesson fee being charged.

9. Special Offers and Promotions

• Any promotional offers are subject to specific terms and conditions, which will be clearly communicated during the promotion.

10. General Cancellation Policy

• Class and Camp Cancellations: To ensure everyone has a fair chance to attend our sessions, we kindly ask for cancellations to be made at least 48 hours in advance. Unfortunately, cancellations made within 48 hours of the session start time will incur a full charge, and no credits will be issued.
• No-Shows: We understand that unexpected circumstances can arise. However, to maintain fairness to all our participants, NO credits and NO refunds will be provided for no-shows. If you are unable to attend a scheduled session or event without prior notice, the entire fee will be forfeited.
• Unforeseen Circumstances: In case of lesson cancellations due to unforeseen circumstances such as severe weather conditions, public health emergencies, or facility issues, we will endeavour to offer alternative sessions or appropriate compensation (credits). We appreciate your understanding in these situations.
• Illness: If you or your child are unable to attend a session due to illness, please provide a doctor’s statement, and we will make every effort to reschedule the session or provide a credit. This helps us ensure the safety and well-being of all our participants.
• Special Event Cancellations: For our special events (e.g. Mallorca Camp), we request cancellations to be made at least 30 days prior to the event. This allows us to plan and allocate resources effectively. Cancellations made within 30 days of the event will result in a full charge, with no refunds available. All deposits are non-refundable.
• Refunds: Refunds will be processed within 7-10 business days from the date of cancellation confirmation.

11. Photography and Mobile Phone Policy

• Unauthorized photography and mobile phone use in the pool area, especially in changing areas, are strictly forbidden to protect the privacy of all our patrons.

12. Lost Property

• The school cannot be held responsible for any lost or stolen items. Please report any lost items immediately to the staff.

13. Instructors and Continuity

• Our instructors are highly qualified and experienced. In cases of unavoidable instructor change, we ensure that the replacement is equally qualified and informed about each student’s progress and needs.

14. Child Safeguarding

• If you have any concerns about child welfare or safety, please report them to our designated Welfare Officer immediately.

15. Data Protection

• We are committed to protecting your personal data in accordance with GDPR regulations. Your information will only be used for managing swimming lessons and related activities.

16. Amendments to Terms & Conditions

• We reserve the right to amend these terms and conditions. The most current version will always be available on our website or upon request.

Additional Provisions:

17. Liability Waiver

• By enrolling in our programs, you acknowledge the inherent risks associated with swimming and agree to release SwimCamp from liability for any accidents or injuries, except in cases of gross negligence on our part.

18. Code of Conduct

• We maintain a strict code of conduct for both students and parents, emphasizing respect, safety, and cooperation within our swimming community.

19. Session Photography

• Authorized photography of sessions may be used for promotional purposes, with consent obtained from participants or guardians.

20. Inclusion Policy

• We are committed to inclusivity and do not discriminate based on race, gender, age, or ability. Our goal is to create a welcoming environment for all swimmers.

21. Feedback and Complaints Procedure

• We value your feedback and take complaints seriously. Please contact our management team for any feedback or complaints.

22. Referral Program

• Participants in our referral program are eligible for benefits as detailed in the program’s specific terms.

23. Weather Policy

• Our weather policy ensures the safety of students and staff. We will communicate any weather-related schedule changes as soon as possible.

24. Equipment and Personal Belongings

• Swimmers are advised to bring necessary equipment such as goggles and swim caps. The school is not responsible for any lost or damaged personal belongings.

25. Health and COVID-19 Specific Policies

• We adhere to specific health and safety protocols, particularly regarding COVID-19, to ensure the well-being of all participants.

26. Updates and Communication

• Stay informed about schedule changes, term updates, and other relevant information through our communication channels.

Thank you for choosing SwimCamp.

We look forward to providing you with an excellent swimming experience!

Last Updated: 13 August 2024 (Updated Cancellation Policy)